A: We have seen this issue come up a few times. It happens frequently if the computer youre using has had a Systat product loaded on it previously, but sometimes it can happen for no apparent reason. Systat support can send you a certain specific license file to load that will fix this error and return everything to normal. Simply contact Systat online, or by phone at 1-408-452-9010 from 8am to 5pm PST and speak with a support representative.

A: Yes. SYSTAT 13 is compatible with Windows 32-bit and 64-bit operating systems (basically anything back to Windows 2000). This includes the new Windows 8 OS.

A: You may be attempting to install the 64-bit version of SYSTAT 12. The 64-bit version will only work on computers with a 64-bit processor. If you are installing from CD, please select the SYSTAT 12 for 32-bit Windows option. If you downloaded the installer from the web, please go back to the download page. Make sure to press the Download your free 30-day trial of SYSTAT (32-bit) button. The 32-bit version will download.

A: In order to install SYSTAT 12, your login needs to have administrative rights to your computer. If you do not, your IT organization may need to install the program for you. Once SYSTAT has been installed, a normal user account can run it without a problem.

A: First, please save the license file to your hard drive. Next, launch SYSTAT 12 normally. When you are asked if you would like to update your license, click Yes. Then, select the radio button next to License File, and click Browse. Browse to where you saved the license file. Select the file, and click OK. Then, click Add License. Your license should update, and you will be able to use SYSTAT normally. You may receive a Bad Handle error message either before the license administrator launches, or after you close it. The error is benign and you can disregard it.

A: You may have your output length set to None or Short. To see all of the output a procedure produces, go to Edit -> Options and click on the Output tab. Look for the Output Length drop down. Change it to Long. Click OK, and then rerun your analysis.

A: SYSTAT 12 allows users to customize their interface any way they like. It also comes loaded with a number of different themes. It is possible that one of those themes was accidentally activated. To set the interface theme back to the default, go to Utilities -> Themes -> Apply Default Theme.

A: Your computer may not have the Visual C++ 6.0 run-time components installed. SYSTAT requires the run-time to run some procedures. To install it, browse to C:\Program Files\SYSTAT 12\App and find the file named: vcredist_x86.exe. Double click the file, and go through the installation wizard. You will need to have administrative rights to do the install. Once the run-time components are installed, SYSTAT should run correctly.